AES Ensures a Flawless Event App with EventPilot’s Excellent Customer Support
The Challenge:
AES (American Epilepsy Society) brings together over 6,000 professionals focused on epilepsy research at its annual conference. AES needed a reliable event app capable of handling complex data integration from multiple sources, including Cadmium, while accommodating last-minute changes. A key requirement was timely and effective support to ensure a seamless event experience for both organizers and attendees.
The Solution:
AES turned to EventPilot for its data integration experience and dedicated project management support. The EventPilot team provided custom solutions for the complex and unique data integration needs. Throughout the app project, responsive support and proactive communication ensured smooth operations, from setup to real-time troubleshooting, giving AES confidence in a reliable and stress-free experience.
The Results:
- High Attendee Satisfaction: Attendees praised the app’s ease of use and reliable performance.
- Efficient Issue Resolution: The dedicated project manager and data integration developer quickly responded to any requests and offered solutions to ensure a smooth event flow.
- Strong Vendor Partnership: For AES, working with EventPilot felt like a true partnership, with the EventPilot team acting as an extension of the AES team.
“We have very specific data requirements, and the ATIV team consistently provides flexible and customized solutions to meet them. Unlike other vendors who either flat-out say ‘no’ or demand a ridiculous fee, ATIV works with us to find a solution. That level of support and partnership speaks volumes,” said Jim Polous, Director, Technology Solutions at American Epilepsy Society.
AES selected an event app provider that combines a robust, flexible platform with unmatched support. By partnering with ATIV Software, AES not only delivered a smooth and user-friendly experience but also gained a trusted ally in navigating the ever-evolving event technology landscape.
About EventPilot Conference Apps
Scientific and Medical Meeting Planners Trust EventPilot’s Event App Support
For meeting professionals managing complex scientific or medical conferences, responsive and reliable event app support isn’t just helpful — it’s essential. That’s why event planners consistently praise EventPilot not only for its powerful features for academic conferences, but for the exceptional support that helps their events run smoothly.
Whether you’re navigating last-minute changes or need help in the moment, EventPilot’s team is known for fast, effective assistance and deep knowledge of the platform. Event organizers often highlight how easy it is to work with us — from setup to execution — and how much peace of mind our proactive support brings.
Meeting planners have described our support as “an army behind the curtain”—a dependable partner that delivers when it matters most.
With EventPilot, you’re not just getting a mobile conference app — you are getting a support team that is fully invested in your success.
Why EventPilot’s support stands out for Scientific and Medical Meetings
- Get answers fast:
Access our in-depth Knowledge Base, connect with your dedicated project manager, or email our responsive support team. We’re here when you need us — even under tight deadlines. Onsite and live online support options are also available. - Solve issues with confidence:
With deep platform expertise, the event app team helps meeting organizers troubleshoot quickly and stay on track. - Lean on scientific meeting app experts:
From abstract data display to embargoed content, our mobile confrence app support team offers guidance every step of the way. - Adapt to your workflow:
Whether your team is stretched thin or plans are shifting, we remain flexible and focused on finding solutions. - Work with real people:
Meeting organizers regularly praise our team members for their responsiveness and dedication throughout the entire event app life cycle. - Stay on track under pressure:
Even with compressed timelines, our support and project management help you stay organized and in control. - Succeed in complex environments:
EventPilot is built specifically for scientific and medical conferences, and our support helps meeting planners deliver the professional, high-quality experience attendees expect.
Innovative Solutions. Always on the Cutting Edge.
ATIV Software offers a variety of products and services for event professionals. Improve your conference experiences with proven solutions.
